Welcome to Lacoste Cloth Shop’s FAQ section. Here you’ll find answers to common questions about our premium casualwear collection, delivery options, and shopping experience. Should you need further assistance, our customer service team is always ready to help at [email protected].

Product Information

What types of clothing does Lacoste Cloth Shop specialise in?
We offer a curated collection of premium casualwear with contemporary European style, including our signature polo shirts, durable denim jeans, breathable track pants, stylish shirts, comfortable T-shirts, and performance track tops. Each piece bridges classic style with modern comfort.
Are your products true to size?
Yes, all our garments follow standard European sizing. For specific measurements, please refer to the size guide available on each product page. Our polo shirts are particularly known for their perfect drape, while our denim is designed to mold comfortably to your body.
How do I care for my Lacoste Cloth Shop garments?
We recommend following the care instructions on each garment’s label. Generally, our premium fabrics respond best to gentle washing at 30°C and line drying to maintain their quality and heritage-inspired designs.

Ordering & Account

How can I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through our encrypted system to ensure your financial information remains protected.
Can I modify or cancel my order after placement?
As we begin processing orders within 1-2 days to ensure swift delivery, modifications or cancellations must be requested immediately by contacting [email protected]. We’ll do our best to accommodate your request.

Delivery Information

What are your shipping options?
We offer two premium shipping services:

Standard Shipping (£12.95): Via DHL or FedEx, delivering in 10-15 days after dispatch with full tracking.
Free Shipping: For orders over £50 via EMS, delivering in 15-25 days after dispatch.
Do you ship worldwide?
Yes, we proudly ship to most global destinations, excluding some parts of Asia and remote locations. Each garment is carefully packaged to ensure it arrives in perfect condition, no matter the destination.
How long does order processing take?
Every order undergoes our meticulous 1-2 day processing period, where our team hand-selects and quality checks each item (from polo shirts to track tops) with the same care we’d show in our Gloucester boutique.
Will I have to pay customs fees?
For international orders, customs fees may apply depending on your country’s import regulations. These fees are the responsibility of the customer and vary by destination. We recommend checking with your local customs office for specific information.

Returns & Exchanges

What is your return policy?
We stand behind every piece in our collection. If you’re not completely satisfied, you may initiate a return within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with all tags attached.
How do I return an item?
Please contact our customer service team at [email protected] to initiate the return process. We’ll provide you with return instructions and the appropriate address. Returns are at the customer’s expense unless the item is faulty.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be credited to your original payment method. You’ll receive email confirmation once the refund has been processed.

Contact Information

How can I contact customer service?
Our dedicated team is available to assist with any inquiries at [email protected]. We aim to respond within 24 hours during business days (Monday-Friday). For reference, our company address is: 32 High St, Gloucester, GB GL4X 8NH.
Can I visit a physical store?
Currently, our Gloucester boutique is our only physical location at 32 High St. However, our online store brings the same traditional craftsmanship and personal service to customers worldwide (excluding some Asian and remote regions).

We hope this FAQ has answered your questions about shopping with Lacoste Cloth Shop. For any further inquiries, don’t hesitate to reach out to our customer service team who embody our commitment to combining global style with traditional values.