At Lacoste Cloth Shop, we take pride in offering premium European-style casualwear with the same attention to detail we apply to our customer service. If for any reason you’re not completely satisfied with your purchase, our straightforward returns process ensures a refined experience that matches the quality of our garments.

Our Returns Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or any personalized items unless they arrive faulty.

How to Initiate a Return or Exchange

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Include your order number and details about the item(s) you wish to return or exchange.
  2. Wait for authorization – Our team will respond within 48 hours with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package your return – Securely pack the item(s) in their original packaging, including all tags. Write the RMA number clearly on the outside of the package.
  4. Ship your return – Send the package to our returns center at:
    Lacoste Cloth Shop Returns
    32 High St
    Gloucester, GB GL4X 8NH

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will process your refund or exchange:

  • Refunds: Will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after we approve your return
  • Exchanges: Subject to availability. If your requested size/color isn’t available, we’ll issue a refund instead

Return Request Template

Use this template when contacting us about your return:

Subject: Return Request – Order #[Your Order Number] Dear Lacoste Cloth Shop Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number]. Below are the details: Item(s) to return: [Product Name, Size, Color] Reason for return: [Please specify] Preferred resolution: [Refund / Exchange for (specify size/color if exchanging)] I confirm that the item(s) are unworn, unwashed, and have all original tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item (rare with our quality-controlled European casualwear), please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement.

International Returns

For our global customers (excluding some Asian and remote regions), please note:

  • Customs/duties fees are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges
  • Return shipping times may vary by location

For any questions about our returns policy, don’t hesitate to contact our refined customer service team at [email protected].