At Lacoste Cloth Shop, we’re committed to delivering premium European-style casualwear with the same elegance we apply to our customer service. Our shipping and returns policies reflect our dedication to quality and your complete satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping (via DHL or FedEx):
    • Delivery time: 10-15 business days after dispatch
    • Flat rate: £12.95
    • Includes full tracking
  • Free Shipping (via EMS for orders over £50):
    • Delivery time: 15-25 business days after dispatch
    • Free for orders over £50
    • Basic tracking included

Note: Delivery times are estimates and may vary depending on destination and customs processing.

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs duties or taxes, which are non-refundable if you return your order.

Returns & Exchanges

Our refined returns process ensures your satisfaction matches the quality of our garments. Please review our policy carefully:

Eligibility

  • Returns/exchanges must be initiated within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging

For hygiene reasons, we cannot accept returns on underwear, swimwear, or any personalized items unless they arrive faulty.

How to Return

  1. Contact us at [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Item details (name, size, color)
    • Reason for return
    • Preferred resolution (refund or exchange)
  2. Wait for authorization – Our team will respond within 48 hours with return instructions and a Return Merchandise Authorization (RMA) number
  3. Package your return – Securely pack the item(s) in original packaging with all tags. Clearly write the RMA number on the outside
  4. Ship your return to:
    Lacoste Cloth Shop Returns
    32 High St
    Gloucester, GB GL4X 8NH

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
  • We recommend using a trackable shipping service as we cannot be responsible for items lost in transit
  • International customers: Mark package as “Returned Goods” to avoid additional charges

Refunds & Exchanges

  • Refunds:
    • Processed to original payment method (Visa, MasterCard, JCB, or PayPal)
    • Issued within 5-7 business days after we approve your return
    • Allow additional time for your bank to process the refund
  • Exchanges:
    • Subject to availability
    • If your requested size/color isn’t available, we’ll issue a refund instead

Damaged or Defective Items

If you receive a damaged or defective item (rare with our quality-controlled European casualwear), please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and expedite your replacement.

Need Assistance?

Our refined customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected].

Thank you for choosing Lacoste Cloth Shop for your premium casualwear needs.